Privacy Policy

Effective: Jan 1, 2026 · Ruben Castro MD

RubenCastroMD.com and Ruben Castro MD (“we,” “our,” or “us”) respect your privacy and are committed to protecting the personal information you choose to share with us. This policy outlines how we handle data collected via our website.

Information We Collect

We collect personal information that you voluntarily provide to us through our contact forms, including:

Full Name
Date of Birth (for consultation and procedure inquiries)
Direct Email Address
Mobile Phone Number
Clinical Inquiry & Message Content

How We Use Your Information

Your information is used strictly for administrative and clinical coordination:

To facilitate specific inquiries or consultation requests.
To provide clinical information regarding surgical procedures.
To manage appointment scheduling and confirmations.

Mobile Communications & SMS

SMS messages related to appointment scheduling, appointment reminders, follow-up care, and responses to patient inquiries are sent only after you provide explicit consent by selecting an unchecked SMS consent checkbox on our website forms. Message frequency varies. Message & data rates may apply. You may opt out at any time by replying STOP, after which you will receive one confirmation message and no further texts. For help, reply HELP or call 949-237-2727. SMS consent is not a condition of medical services.

SMS PRIVACY COMMITMENT:No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, trade, or rent your personal identification information. We may utilize third-party service providers (such as secure medical hosting or encrypted communication platforms) to assist in our operations, provided those parties maintain strict confidentiality agreements.

Website Analytics

We use Vercel Analytics to understand how visitors interact with our website, including page views, referring domains, campaign source information, browser/device type, approximate location data, and whether a public page remained visible for at least 10 seconds. A random, temporary first-party session identifier in sessionStorage preserves the initial source across one browsing session. We do not retain full referrer URLs, advertising click identifiers, arbitrary search terms, URL fragments, or unapproved query parameters in these records. This information is not used to identify you or linked to contact or consultation submissions or patient records. It is used to improve site performance, usability, and content. Vercel processes this data on our behalf as a service provider.

Data Security

We adopt rigorous data collection and processing practices to protect against unauthorized access or disclosure. While we employ high-level security measures, please note that no transmission over the internet is 100% secure.

No Physician–Patient Relationship

Use of this website, or the submission of information via contact forms, does not constitute medical advice and does not establish a physician–patient relationship.

Contacting Us

If you have questions regarding this policy, please contact us via our secure contact portal on this website.